360 Degree Feedback

Credibility and pedigree

Established in 1999, Lumus™ has gained a breadth and depth of 360 degree feedback survey design, development and implementation experience second to none. We have had  the privilege of working with hundreds of organisations throughout the U.K. and mainland Europe and have gained practical implementation experience from building over 200 bespoke online 360 degree feedback tools. Our case studies provide examples of some of the different projects we have developed for clients and our current/recent client list provides a sample of the public, private and third sector organisations we work with.

Our 360 degree feedback surveys have been effectively used to support many people and business development initiatives, including building management capability / leadership development, supporting cultural shifts, embedding values and implementing strategic change.

They are currently being used by our clients as key components in performance coaching relationships, personal development appraisals, manager and leadership development programmes and for managing talent. Click here for further information on where and how Lumus™ 360 degree feedback can be used.

Our team of people development professionals, web designers, data analysts / report specialists - all of whom are dedicated to supporting the delivery of 360 degree feedback surveys - ensures that we are able to provide technical excellence and the consultancy and administrative support demanded by HR professionals and external business consultants.

Check out the other reasons to use Lumus™.

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360 Questionnaires

Lumus™ has a range of free generic 360 degree feedback questionnaires developed to provide feedback against a set of core competencies. Our most popular questionnaires are:

• Top Boss - This questionnaire has been specifically designed to provide individuals with comprehensive feedback against a range of core leadership and management skills that, when combined, describe those competencies displayed by 'top bosses' throughout the U.K.
• Individual Contributor - Designed for individual team members who want to gain development feedback on their personal effectiveness within their team / role.

Whilst generic questionnaires have their place, our preference is always to support clients to develop a bespoke 360 degree feedback questionnaire based on the competencies and behaviours needed to deliver performance excellence within their organisation.

Lumus™ has put a lot of effort into demystifying the questionnaire design process and using our free questionnaire design tool or Question Bank, developing your own set of 360 degree feedback questions is now a simple and free process.

Click here to view a sample questionnaire or contact us for a copy of the design tool or question bank.

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Customisation

No two 360 degree feedback tools that we have ever built have been the same - and they have all cost less than £100 to develop.

Lumus™ will ensure you remain in the driving seat throughout the development and implementation of your 360 degree feedback project. In particular, we will be keen to identify early in the design process your preferences in relation to:

• The number of questions asked and their rating scale.
• How open / free text boxes will be used.
• How responders will be identified and invited.
• The final report format and content layout.
• The reporting populations / individuals providing feedback and the minimum number of people needed in each group before a report can be produced.
• How the user interfaces, questionnaires and reports will be laid out and branded.
• The content of email messages sent to participants and their responders.
• How and when participants will receive their feedback and the support mechanism.

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Flexibility of service

We can do as much or as little as you need us to - from conducting a full Training Needs Analysis leading to the development of a Competency Framework through to providing 360 degree feedback support and everything in between, including conducting senior team briefings, running launch sessions with participants, developing internal communication plans etc.

We are also happy to take a 'back seat' supporting approach, providing internal project managers and external consultants with the strategic and project management support and materials needed to ensure their project's success.

Finally, we are often asked to simply upload and run a pre-designed questionnaire, manage the collation of feedback and produce a set of feedback reports. Whatever your 360 need - we can help.

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User experience

Here's the best bit!

Once the 360 degree feedback tool has been developed, the online process is secure, simple and user friendly.

Participants receive login details for their own control panel, from which they can complete their self-assessment, identify those people they would like feedback from, personalise any automated email messages and monitor the feedback collation progress.

Lumus™ will then manage the process from that point on - including inviting responders and sending a polite reminder to chase any poor responders. The feedback collation process takes 3-4 weeks.

A video demonstration of the participant's and responder's respective journeys through the process will be available shortly.

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Feedback reports

360 degree feedback PDF reports are comprehensive and easy to interpret, outlining strengths and further areas for development. In addition to the electronic report, a bound paper copy can also be produced if needed.

Lumus™ is also able to combine the results from a group of participants / management population into a Group Summary Report. This report provides a strategic overview of the capabilities of the group and is ideal for identifying population strengths and assessing group development needs which can subsequently be fed into management development programmes / strategies. Click here to view a sample report.

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Cost

At Lumus™ we believe in putting costs on our website and we don't use minimum fees, use open ended hourly design rates or charge per completed questionnaire or rater.

One of the advantages of using Lumus™ is that we offer a great product at a great price and there are no hidden charges or complicated fee structures to decipher in order to work out what it is all going to cost. When you use Lumus™ it's simple - we're open and upfront about what things cost and you know exactly where you stand. Our charges are:

• 360 Degree Feedback Report = £90 + VAT - Reports are sent in PDF format.
• Administrative set up charge = £100 + VAT - This is only charged if a bespoke 360 tool is developed, i.e. a 360 survey built around your own competency / question framework.
• Group Summary Report = £150 + VAT - Combines 360 degree feedback data from a group of managers into one consolidated report.

We are occasionally asked for bound paper copies of reports which can be produced at an additional cost of £25 per report.

We know that we offer fantastic products and services at a great price, but don't take our word for it - use the following links to check out some of our competitors!

• Talent Innovations
• Resource Management (UK) Ltd
• Shine 360 Degree Feedback
• HR Workbench
• Optima 360
• Appraisal 360

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Free Value Add Services

At Lumus™ we pride ourselves on providing a great supporting and value add service. Using Lumus™ to manage your 360 degree feedback project also means you get the following at no extra cost:

• A client manager dedicated to supporting you to build a 360 degree feedback survey that will deliver what you need and to ensure you get excellent service.
• Access to our comprehensive database of questions from which you can easily build your own questionnaire.
• 360 degree feedback PowerPoint presentations for launching your project or presenting your project to the senior team.
• 360 degree feedback development guide with every report.
• The provision of a range of useful feedback coaching and facilitation supporting tools.
• Briefing packs, internal communication plans and a range of other resources that enable you to deliver your 360 degree feedback project with ease.

Try our free Management Skills Assessment to provide you with a clear indication of your current abilities.

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