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Total E&P
Project Overview
Total required an online feedback tool and individual coaching support to be used as a pre-requisite for leaders attending a leadership development programme at Cranford University. The 360 degree feedback was to enable participants to identify their own leadership development needs before attending the programme.
What Lumus 360 Did
- Merged Total's existing competency framework and Cranfield's leadership model into a comprehensive framework that aligned key leadership qualities.
- Developed a fully managed offsite feedback system.
- Provided participants with individual 360 feedback development coaching that resulted in the production of measurable Personal Development Plans which were clearly aligned to the needs of the individual and business.
Dyson
Project Overview
Currently being used by Dyson managers worldwide, this assignment involved the design and development of a fully customised and branded 360 degree feedback survey based on Dyson’s Leadership and Core Competencies Framework.
What Lumus 360 Did
- Designed and developed a fully branded 360 degree feedback tool which includes the availability of questionnaires in six different languages.
- Provided a complete feedback service managing all aspects of the 360 feedback collection, collation and report production for Dyson managers worldwide.
- Designed and developed a bespoke 360 feedback report.
- Developed a set of participants’ guides incorporating future development activity sheets.
Aviva
Project Overview
This project involved providing 360 degree feedback reports for an Executive Coach as part of his leadership development intervention.
What Lumus 360 Did
- Uploaded the consultant’s own questionnaire.
- Developed a branded survey tool in line with the consultant’s (and his client’s) branding.
- Provided regular progress updates.
- Provided a fully managed online 360 feedback service.
- Provided a range of 360 feedback work books to the consultant to enable him to best support his client.
Müller
Project Overview
Müller Dairies initially used the 360 degree feedback with their Executive Team to support the implementation of competency based working and as a measure for how things should be done. The tool was then used to align all senior and middle managers and is currently being linked into their performance management process.
What Lumus 360 Did
- Supported the conversion of Müller's competency framework into a 360 feedback questionnaire.
- Trained a group of key administrators in how to use the Lumus survey tool, thereby giving the client control over active projects.
- Designed, developed, piloted and implemented a 360 degree feedback tool for hundreds of managers from the Exec Team down.
- Provided a broad range of supporting services including the design of launch workshops and supporting internal managers to become 360 feedback coaches.
- Provided coaching support where needed.
Virgin Money
Project Overview
This assignment involved working with the client to define leadership expectations against the backdrop of their business working ethos and converting them into a working 360 feedback survey tool for middle and senior managers.
What Lumus 360 Did
- Worked with members of the Leadership Team to develop a suitable 360 degree feedback questionnaire.
- Designed and developed a bespoke 360 survey tool.
- Managed the 360 feedback collection process and report production.
- Provided feedback coaching and feedback coaching training.
Greggs
Project Overview
In this project, our role was to provide 360 degree feedback reports for a consultant as part of his leadership development training package.
What Lumus 360 Did
- Supported the consultant to develop a suitable questionnaire for his client.
- Developed a branded survey tool that had the look and feel of the consultant.
- Provided a fully inclusive managed service.
- Gave training and a range of 360 feedback work sheets to the consultant to enable him to best support his client.
- Provided 360 degree feedback and group summary reports.
Action for Children
Project Overview
This project involved working with the Exec and L&D Team to develop a comprehensive framework to define what great leadership looks like within the organisation and constructing of a survey tool for use at each of the leadership levels. Support was also provided to members of the Exec and SMT to turn their 360 degree feedback reports into meaningful action plans.
What Lumus 360 Did
- Worked with the CEO and her Exec Team to develop a multi-level competency framework.
- Developed 360 questionnaires for use at middle and senior levels.
- Designed and developed a fully branded 360 feedback tool which gave a range of questionnaire options.
- Provided a fully managed feedback service.
- Delivered individual and group feedback coaching sessions.
Solihull Metropolitan Borough Council
Project Overview
This public sector project involved building an online 360 degree feedback survey tool for use by senior and middle managers within the Council. It included co-developing the leadership qualities framework and the provision of training to support internal coaches to learn the additional skills needed to coach others through their 360 feedback reports.
What Lumus Did
- Worked closely with the OD Team to design the feedback survey tool and questionnaire to meet their specific needs.
- Trained internal coaches in how to feed back the 360 feedback reports to the participants.
- Produced all the 360 degree reports to coincide with the feedback sessions.
- Provided full support to the key administrative staff.
- Provided 360 feedback coaching to members of the Corporate Management Team.
Motability
Project Overview
Used to support the development of managers across the whole organisation and embed the organisation’s values. This project included supporting the client from questionnaire development through to the provision of feedback coaching.
What Lumus 360 Did
- Designed, developed, piloted and implemented a 360 degree feedback tool for all middle and senior managers.
- Provided a broad range of supporting services including running workshops to help raters know how to give effective feedback comments and ratings.
- Worked with the client to develop a comprehensive questionnaire based on the organisation’s values that is future orientated and focused on the behaviours associated with excellent performance.
- Provided individual feedback coaching for all those going through the process.
- Provided a strategic feedback summary of the whole management population's capability that identified areas of management and leadership strength and core training / development needs.